These Terms of Service ("Terms") govern the provision of UrSafe Parking Management Hardware and Software Solutions. By signing a service agreement or deploying UrSafe systems, the Client (Property Management/Developer) agrees to these stipulations.

1. Service Provisioning

UrSafe provides integrated parking management solutions consisting of barrier gates, ticket dispensers, RFID readers, LPR cameras, and a proprietary Cloud Management Dashboard. The specific scope of equipment and services is detailed in the individual Service Agreement.

2. Maintenance and Support

UrSafe will provide preventative maintenance according to the tier of the Service Agreement. In the event of hardware failure:

• Remote Diagnostics: Initiated within 15 minutes of reported failure.
• On-Site Dispatch: If remote resolution fails, technicians are dispatched within 4 hours (for Pro and Enterprise tiers).

Exclusions: Damage caused by extreme weather, vehicular collision (gate ramming), or unauthorized tampering is not covered under standard maintenance and will be billed separately.

3. Limitation of Liability

While UrSafe systems are designed to maximize revenue collection and security, UrSafe shall not be held liable for indirect, incidental, or consequential damages, including but not limited to loss of expected parking revenue due to force majeure, local power outages, or client-side network failures. Our maximum liability shall not exceed the total amount paid by the Client in the preceding 12 months.

4. Software License and Intellectual Property

The Cloud Dashboard and local monitoring software remain the exclusive intellectual property of UrSafe. The Client is granted a non-exclusive, non-transferable license to use the software for the duration of the contract. Reverse engineering or unauthorized distribution is strictly prohibited.